Help and Support
Ordering
What are your online payment instalment options?
Our payment instalment options include Afterpay, klarna, Shop Pay and Paypal
How long will it take to receive my order?
All orders are processed within 1-2 business days. Standard shipping is between 3-7 days depending on location. Your shipping duration is determined at check out.
How many bundles do I need?
How many bundles you require varies based on your volume preference, hairstyle, and desired length. On average the number of bundles required is as follows:
12-14 inches - 2 bundles
16-22 inches - 3 bundles
24-36 inches - 4+ bundles
Silktresss
What are the different types of extensions you carry?
100% unprocessed and unrefined raw and virgin hair.
What is HD Lace?
High Definition (HD) Lace is the thinnest lace on the market. As a result, HD lace will offer you the most realistic finish after application with little customization required. HD lace is inclusive in that it can be used by all skin tones.
What are your online payment instalment options?
Our payment instalment options include Afterpay, klarna, Shop Pay and Paypal
How long will it take to receive my order?
All orders are processed within 1-2 business days. Standard shipping is between 3-7 days depending on location. Your shipping duration is determined at check out.
How many bundles do I need?
How many bundles you require varies based on your volume preference, hairstyle, and desired length. On average the number of bundles required is as follows:
12-14 inches - 2 bundles
16-22 inches - 3 bundles
24-36 inches - 4+ bundles
Silktresss
What are the different types of extensions you carry?
100% unprocessed and unrefined raw and virgin hair.
What is HD Lace?
High Definition (HD) Lace is the thinnest lace on the market. As a result, HD lace will offer you the most realistic finish after application with little customization required. HD lace is inclusive in that it can be used by all skin tones.
How long will my Silktresss extensions last?
On average our extensions can last between 5-7 years or longer depending on how it is maintained.
How do I maintain my Silktresss?
1. Using a wide tooth comb, gently comb hair from ends to the top of the weft.
2. Wash hair with warm water and a moisturizing shampoo (avoid shampoo that contains sulfate)
3. Condition hair with cold water and moisturizing conditioner
4. Rinse thoroughly
5. Air dry to maintain shine
6. After installation, wrap with silk scarf or bonnet before bed
Less is more! Avoid heavy products to maintain hair fluidity.
Can I color Silktresss?
Yes for bright colours we recommend our high grade raw Brazillian bundles which can be coloured up to 613 (platinum blonde). Seek the help of a professional colorist for assistance.
Shipping and Returns
Can I return or exchange my Silktresss extensions?
For hygienic reasons, all sales are FINAL. If you are unsatisfied with your purchase please email us at info@silktresss.com within seven days of receiving your package. Please describe your concerns in detail and we will do our best to rectify the situation.
How can I check on my order status?
Please log into your customer profile to check your order status.
Will I receive a tracking number once my order has shipped?
Once your order has been shipped you should receive an email with the tracking information. Alternatively, you may check the progress of your order on your customer profile.